Give verification IMEI for Reprocess
Reprocess can take up to 14 working days
Once Reprocess done and order still not fix then video proof will be needed for refund
Video Proof will not be valid without reprocessing
Video Proof Process
Open Google.com and Search " Today Date"
Show IMEI by dialing *#06#
Open "Device Unlock" App and click on "Permanent Unlock"
We can refund only if the status will show "Unlock Failed: This mobile wireless device is not eligible for unlock. For Device Unlock eligibility details, please go online or contact Customer Care."