The reason for this is that the codes are always correct but the Firmware on Samsung causes many codes to fail that are correct on selected models. When we send video to vendor, 100% of the time the code is verified as correct. We decided instead of removing this service completely that we will offer it with strict policy
Non working codes are 99% Solved by our trouble shooting instructions. 1% are firmware issues as we stated above.
ONCE AGAIN READ THE RULES AND THEN ONLY ORDER THIS SERVICE